Privacy Policy
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Muskoka Aquatics
Privacy Policy
Last updated: May 23, 2026
Muskoka Aquatics is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights as a customer or website visitor. By using our website or purchasing from our online store, you agree to the practices described here. We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy standards.
What Information We Collect
When you browse our website
- Browser type and device information
- Pages visited and time spent on the site
- Referring URLs
- General location (province/region level, via analytics tools)
When you place an order
- Name and contact information (email, phone number)
- Shipping and billing address
- Payment information (processed securely through our payment provider; we do not store full card numbers)
- Order history and purchase details
When you contact us
We collect the information you choose to share, such as your name, email address, and the content of your message.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions or customer service requests
- Improve our website and product offerings
- Send promotional emails if you have opted in (you can unsubscribe at any time)
- Comply with legal obligations
We do not sell your personal information to third parties.
Third-Party Services
To operate our website and store, we work with trusted third-party providers. We share only the information necessary for them to perform their services, and each is contractually required to handle your data responsibly.
- Ecwid / LightspeedOnline store processing and inventory management
- Payment ProcessorsSecure transaction handling (e.g. Stripe, PayPal, or Square)
- Google AnalyticsWebsite traffic analysis and performance reporting
Cookies
Our website uses cookies to improve your browsing experience, remember items in your cart, and analyze site traffic. You can disable cookies through your browser settings, though some features of the site may not function properly without them.
Email Marketing
If you opt in to receive emails from us, we may send you promotions, product updates, or seasonal offers. Every marketing email includes an unsubscribe link. You can also opt out at any time by contacting us directly.
Transactional emails — such as order confirmations and shipping notices — are not subject to opt-out, as they are required to complete your purchase.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are generally retained for a minimum of seven years for accounting and tax purposes.
Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for non-essential data uses (subject to legal or contractual limitations)
- Ask how your information is being used or disclosed
To exercise any of these rights, contact us using the information at the bottom of this page.
Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our online store uses SSL encryption for all transactions. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and store are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out.
Business
Muskoka Aquatics
Location
Huntsville, Ontario
sales@muskokaaquatics.com
Phone
Website
muskokaaquatics.com